Privacy Policy

Introduction

Welcome to the Cnergy website (https://cnergy.co.uk/). We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

Cnergy is a registered company in the United Kingdom with the company registration number 11487412. We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable laws.

1. Information We Collect

We collect various types of personal data, which include but are not limited to:

1.1. Information you provide to us directly:

• Name, address, telephone number, email address, and other contact details.
• Job title, profession, and company details if you are interacting with us on a business level.
• Payment information, including billing address and financial details necessary for processing payments.
• Any other information you choose to provide when contacting us via our website forms, email, or phone.

1.2. Information we collect automatically:

• Cookies: We use cookies to collect information on your browsing habits when you visit our site. This may include your IP address, browser type, location, time zone, operating system, and pages visited.
• Analytics: We collect anonymous data regarding your interaction with our website via Google Analytics or other third-party tools, including how you navigate and interact with our services.

1.3. Information from third parties:

• Information provided by third-party service providers such as payment processors or partners with whom you may engage through our website.

2. How We Use Your Information

We may use the personal data we collect for the following purposes:

2.1. To provide and improve our services:

• To process transactions and provide you with services you have requested.
• To respond to your inquiries and provide customer support.
• To monitor and improve our website and the user experience.

2.2. Marketing communications:

• With your consent, we may send you newsletters, promotional offers, or other marketing communications related to our services. You can opt out of receiving such communications at any time by following the unsubscribe instructions included in each email.

2.3. Compliance with legal obligations:

• We may use your data to comply with our legal and regulatory obligations, such as reporting obligations under applicable tax laws or to comply with a court order.

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third parties in the following instances:

3.1. Service providers: We may share your personal data with third-party service providers (e.g., IT services, payment processors, and analytics providers) who assist us in providing and improving our services.

3.2. Legal requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., court or government agencies).

4. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not provide the same level of protection as your home country. When we transfer data internationally, we take appropriate measures to ensure that your personal data remains protected and in compliance with this Privacy Policy and GDPR, such as using the European Commission’s Standard Contractual Clauses.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security assessments.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

6.1. Right to access:
You have the right to request a copy of the personal data we hold about you.

6.2. Right to rectification:
You have the right to correct any inaccurate or incomplete personal data we hold about you.

6.3. Right to erasure (“right to be forgotten”):
You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.

6.4. Right to restrict processing:
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you dispute the accuracy of the data.

6.5. Right to data portability:
You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another data controller where technically feasible.

6.6. Right to object:
You have the right to object to the processing of your personal data where we rely on legitimate interests or where processing is for direct marketing purposes.

6.7. Right to withdraw consent:
If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or accounting requirements. Once your personal data is no longer required, we will securely delete or anonymize it.

8. Cookies Policy

Our website uses cookies to enhance user experience and to analyze site usage. A cookie is a small text file that is stored on your device when you visit certain websites. You can control the use of cookies through your browser settings.

For more detailed information about our use of cookies, please refer to our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you via our website or through other appropriate communication channels. We recommend reviewing this policy periodically to stay informed of how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Cnergy

Company Registration Number: 11487412
Email: info@cnergy.co.uk
Address: The Watermark, 9-15 Ribbleton Lane, Preston, England, PR1 5EZ